Why is the packaging so basic?
As of January 2021, all our products now ship in our beautifully designed and highly protected boxes.
Can we develop a product for you?
Our specialty is hardware design for networking but we’ve worked with many technologies from imaging to motor control. If your product needs that then it’s most likely something we can do for you, either with a custom design or by incorporating your suggestions into our upcoming products. In any case we’re very receptive to suggestions so please get in touch.
Why is your postage expensive?
We’re based in the UK and use DHL for shipping because they’re fast and responsive to issues. Costs to ship internationally are between $30-$40. As our volumes continue to scale, expect this price to decrease.
How long does it take to arrive?
If you’re in the UK, it’s usually 1 day for us to dispatch the order, and 1 day for the order to arrive, for a total of 2 days.
Outside the UK, it’s usually 1 day for us to dispatch the order and 2-4 days for your order to arrive, for a total of 3-4 days.
I have some suggestions
Great! We love feedback, please get in touch!
Why are emails from us from a kapek.org domain?
Kapek Ltd is the official name of the company that BotBlox trades under, so emails you get from us will be from the Kapek.org domain. This is because when we started selling boards, we did so under the Kapek Ltd brand. It was only later that we decided BotBlox was a better brand, however we never changed our official company name.
That means that when you purchase from BotBlox, you’re actually purchasing from Kapek Ltd, a VAT registered company in the UK with registration number 11637961.
Why are your products out of stock?
We have a pipeline of boards always in manufacture. This avoids us needing to hold large stocks, however it occasionally means we’re out of stock for a month or so, on popular boards. Chip shortages in 2021 do not help, but we have reliable suppliers who help us mitigate this.
If you’re worried about stock levels, please get in touch.